888-241-7807
Star Lantern & Hanging Lamps Delivery Info
Our contact information:
6208G Olohena Rd.
Kapaa, HI 96746
By email:
info@divine-planet.com
By standard mail:
Your business name
Street number and name
City, State, Zip code
By phone:
808-212-0999 8am to 4pm, HST, Mon-Fri
6208G Olohena Rd.
Kapaa, HI 96746
By email:
info@divine-planet.com
By standard mail:
Your business name
Street number and name
City, State, Zip code
By phone:
808-212-0999 8am to 4pm, HST, Mon-Fri
Shipping Information:
We ship orders within 2 business days of receipt. Most order are shipped the same day we get them! Orders sent via FedEx 2nd day will have tracking info emailed when the order goes out.
For most orders, our shipping rates are exact. In case of larger orders or when you order the bulk electric cords, shipping may vary. If the shipping is substantially different, we will contact you to obtain approval prior to shipping.
If we are unable to contact you and you have indicated you need your order for a specific date, we reserve the right to ship by the most effective means to meet the deadline. We always try to ship via the least costly method that will ensure the order arrives on time.
Refund, Returns and Cancellation Policies:
We offer a no-questions-asked return policy on everything on our site. If you don't like it, just send it back to us for exchange, credit or refund, subject to our discretion.
Returns must be received in sellable condition within 10 days of customer receipt. Sorry, we cannot refund shipping charges.
Frequently Asked Questions:
Do you offer any quantity discounts?
Yes! Please contact us for quantity discounts. We offer wholesale prices for volume buyers and resellers. Call us toll free at 808-212-0999, M-F 8am to 4pm Hawaii Standard Time.
How can I pay?
We accept Visa, MC, American Express, and Discover.
How do I pay by PayPal?
You need to have an account with them, and it is very easy to set up. See PayPal to sign up. We are always open to new payment services, so if you use one that we don't accept, please let us know.
If you would like to pay via PayPal, please call us at 808-212-0999 or email us at info@divine-planet.com.
How soon will I get my order?
We will ship your order within two business days of receiving it. Orders hipped by USPS Priority Mail to the continental US will typically arrive within 5 days of ship date. Fedex orders are shipped via two day service, which takes 3 business days to reach destinations East of the Rockies.
Wow, shipping must be expensive from there. How does that work?
Priority Mail rates are the same all over the US. For FedEx, their planes come to Hawaii full and fly back to the Mainland US mostly empty, so we get great rates. Fedex rates are lower than USPS Express Mail, and lower even than Fedex Ground.
We ship orders within 2 business days of receipt. Most order are shipped the same day we get them! Orders sent via FedEx 2nd day will have tracking info emailed when the order goes out.
For most orders, our shipping rates are exact. In case of larger orders or when you order the bulk electric cords, shipping may vary. If the shipping is substantially different, we will contact you to obtain approval prior to shipping.
If we are unable to contact you and you have indicated you need your order for a specific date, we reserve the right to ship by the most effective means to meet the deadline. We always try to ship via the least costly method that will ensure the order arrives on time.
Refund, Returns and Cancellation Policies:
We offer a no-questions-asked return policy on everything on our site. If you don't like it, just send it back to us for exchange, credit or refund, subject to our discretion.
Returns must be received in sellable condition within 10 days of customer receipt. Sorry, we cannot refund shipping charges.
Frequently Asked Questions:
Do you offer any quantity discounts?
Yes! Please contact us for quantity discounts. We offer wholesale prices for volume buyers and resellers. Call us toll free at 808-212-0999, M-F 8am to 4pm Hawaii Standard Time.
How can I pay?
We accept Visa, MC, American Express, and Discover.
How do I pay by PayPal?
You need to have an account with them, and it is very easy to set up. See PayPal to sign up. We are always open to new payment services, so if you use one that we don't accept, please let us know.
If you would like to pay via PayPal, please call us at 808-212-0999 or email us at info@divine-planet.com.
How soon will I get my order?
We will ship your order within two business days of receiving it. Orders hipped by USPS Priority Mail to the continental US will typically arrive within 5 days of ship date. Fedex orders are shipped via two day service, which takes 3 business days to reach destinations East of the Rockies.
Wow, shipping must be expensive from there. How does that work?
Priority Mail rates are the same all over the US. For FedEx, their planes come to Hawaii full and fly back to the Mainland US mostly empty, so we get great rates. Fedex rates are lower than USPS Express Mail, and lower even than Fedex Ground.